At WhardedaleUSA we want to make sure you're happy with your purchase. If you would like to return your order or feel that you have received defective or damaged product, please consider the following when you order with us.
30 Day Returns:
WharfedaleUSA offers a full refund 30 day return window on most items.
To set up your return:
- Log into your account to initiate a return.
- Receive instructions for returning your product.
- Ship your unused product, in its original packaging, to the address identified in your return instruction email.
Please note when returning your order:
- Original delivery charges or fees are refunded only if returns are for damaged or defective products, and incorrect orders.
- You are responsible for shipping the products back to Us. This included return shipping fees. We recommend using a trackable shipping method.
- Certain products may be excluded from this guarantee. Check the product description before you place your order.
- In the event a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
Damaged or Defective Product:
We offer full coverage for any defective or damaged products that may arrive when placing your order with WharfedaleUSA.com.
We define a defective product is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact us or your direct fulfiller for for assistance.
We define a damaged product as an order that arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.Please note:
In the event of a damaged shipment, save all packaging material and paperwork for the order if shipping damage is an issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you may forfeit your chance to make a claim, and you may not receive credit for the return.
Refunds, Credits and Balances Due:
Once the fulfiller receives and processes your return, You will be notified via email.
- Credits will be issued within 10 business days of the time that you receive this email.
- The return credit should be reflected on your statement within 3-14 working days, depending on your financial institution.
Limits of Responsibility:
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
Errors on Our Site:
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. WharfedaleUSA reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
Price and/or Description Changes:
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact Us within 30 days regarding price or promotion discrepancies.
When placing your order with WharfedaleUSA, you agree to the price and terms indicated on this website and any e-mails therein. Price differences related to future or past prices in Our store or any other store are not refundable.